Privacy Policy

1) Who we are

• Company: Handylads Technical Services LLC ("Handy Lads", "we", "us", "our")
• Location: Dubai, United Arab Emirates
• Contact (privacy): info@handylads.com
• Website: handylads.com

2) Scope

This policy applies when you visit our website, submit a lead/booking, communicate with us (including via WhatsApp), or otherwise interact with our services in the UAE.

3) Personal data we collect

We collect only what we need to serve you and improve your experience:

• Identity & Contact: e.g., name, phone, email (for quotes and bookings).
• Booking Details: service choices, preferred date/slot, emirate/address, notes, priority, reference.
• Basic Usage Info (to improve): examples include pages viewed, time on page, scroll depth, device type, and general referral/UTM info.
• Abandoned/Partial Forms: if you start entering details but don’t submit, we may retain what you typed (e.g., name/email/phone) and basic session info where enabled to help you continue and improve forms.

We do not collect payment card details on our site. If we add payments later, we’ll update this policy with the processor and safeguards. We care deeply about your privacy and use data only to provide our services and improve your experience.

4) How we collect data

• Directly from you (forms, email, WhatsApp).
• Automatically via cookies/pixels (see Cookies).
• From service tools that help us operate our website and communications.

5) Purposes & lawful bases (PDPL)

• Quotes, bookings, and service delivery: contract or steps at your request.
• Support and communications: contract or legitimate interests.
• Website/form improvement and measurement: legitimate interests and/or consent where required (especially for advertising cookies).
• Marketing/remarketing: consent (you can withdraw at any time).
• Security and legal compliance: legitimate interests and compliance with law.

6) Abandoned and partial forms

If you begin a form but don’t submit it, we may keep the details you entered and basic session info to improve the form and, where appropriate, help you continue later. If you’d like us to delete this, email info@handylads.com.

7) Cookies and similar technologies

We use cookies and pixels to keep the site working, understand what’s helpful (e.g., GA4, Microsoft Clarity), and run advertising/remarketing where applicable. You can manage cookies in your browser or via available site controls.

8) Sharing your data (service providers)

We do not sell your personal data, and we don’t transfer it to third parties for their own use. We use a small number of trusted tools solely to operate our website, manage bookings, and improve the experience (for example: hosting/CDN, email, analytics/measurement, and lead logs).

9) Processing locations

We don’t transfer your data for unrelated purposes; we use it only to handle your booking and support you. Some service tools may be hosted outside the UAE and process data on our behalf to run the website/booking reliably. Where applicable, we apply appropriate protections consistent with UAE PDPL.

10) Retention

We retain personal data only as long as needed to deliver services and meet basic business/record-keeping requirements, then delete or anonymise it.

11) Your rights (UAE PDPL)

• Access your personal data
• Correct inaccurate data
• Request deletion (where applicable)
• Object to/limit certain uses, including marketing
• Withdraw consent where relied upon

To exercise your rights, email info@handylads.com. We may need to verify your identity.

12) Security

We use reasonable technical and organisational safeguards (e.g., encrypted connections, access controls). If you believe your data has been misused, please contact us.

13) Data breaches

Where required by law, we will notify the regulator and affected individuals without undue delay following awareness of a personal data breach that poses a risk to your rights and freedoms.

14) Children’s privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us to remove it.

15) Automated decision-making

We do not use automated decision-making that produces legal or similarly significant effects on you.

16) Changes to this notice

We may update this policy periodically. The latest version will always be posted here with the date above.

17) Contact

For privacy questions or requests: info@handylads.com — Dubai, United Arab Emirates.